Speaking on the occasion, Sayantan Nandi, Sr. VP and Business Head – HCL Care, HCL Infosystems Ltd. said, “HCL Care has always been known for its customized service solutions through quality driven processes, superior infrastructure and technically skilled resources. With HCL Touch Centers, our aim is to bring a national, multi-channel 24-hour rapid response technical support service for consumers. Through these, we aspire to be the No. 1 Retail Service provider in India, addressing the growing demand for quality service for products across brands.”
HCL Touch Centre services will include warranty support service for OEM partners, multi-brand out of warranty repairs, extended warranty protection plans/AMC plans, accessories & software sales /upgrade, and a range of value added services like onsite services, pick and drop, data recovery, installation & set-up of products. The Touch centres shall strive to provide quality assurance, transparency and convenience to its customers. HCL Touch services can be availed by visiting “walk-in” service centers, by calling 1860-180-3333, logging onto www.touchservicesupport.comor by visiting kiosk desk of HCL Touch.
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HCL Care announced the launch of multiple HCL Touch Centres across various cities in India. As a part of HCL Care’s Direct-to-Consumer (D2C) initiative, HCL Touch Centres will offer a wide range of quality services for multiple products and brands. Aimed to create an organized play in the retail service provider market, HCL Touch Centres will offer one-stop solution to all servicing needs for mobility, IT and consumer electronics & Home Appliances products across brands. Starting with 8 centres in Delhi-NCR, this D2C project will gradually expand across Tier I, Tier II and Tier III cities in India.