Poor handling and overuse of the laptops attribute to the increase in problems reported by the consumers. A report by Onsitego revealed on Tuesday that more than 82% of the laptop-related problems are due to hardware issues and only 18% could be credited to software.
Onsitego is a leading brand providing after-sales service of electronic devices and appliances including laptops and desktops. The study was conducted in the wake of a spike in usage of laptops during the pandemic and resulting problems related to it.
Kunal Mahipal CEO of Onsitego said, ”The over usage of laptops and not being aware of how to correctly maintain them has led to a spike in the number of laptop problems reported by consumers. This white paper gives us interesting insights into some of the most common laptop problems that consumers face today.”
While most people have to face WiFi connectivity, display and keyboard issues also were amongst the most complained problems. To be precise, 27% of people complained about the WiFi connectivity, 18% complained about the keyboard, and 15% complained about the display problems. Significantly, 8% of problems were related to battery and charging issues.
Only 2% of the service requests were sent for problems related to Bluetooth, audio, overheating, exhaust fans, hard disk, physical damage, power button, and camera.
On the other hand, almost half of the service requests were about the applications using exponential amounts of memory, CPU time slot, storage, and bandwidth. Another major problem reported by the consumers was about laptops getting hung in between the usage. Malware, viruses, and Windows updates also accounted for 4% of the service requests.
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An interesting finding was reported by the study that when a user is ready to buy a laptop worth 50,000 or more he would opt for an Apple product while he would opt for other brands when the budget is lower than 50,000.