Gartner Names HCL Technologies As A Leader For Managed Workplace Services In North America

HCL Technologies (HCL), a leading global technology company, today announced that it has been recognized as a Leader among 21 companies that were analysed for the Gartner Magic Quadrant for Managed Workplace Services (MWS) in North America [1]. HCL received this leadership recognition for its Digital Workplace Services. HCL has also been positioned furthest for completeness of vision in the Leaders’ Quadrant.

HCL offers cutting edge employee-centric technologies in the categories of Cognitive Bots, Enterprise Mobility, User Centric Communications & Collaboration, Enterprise Gamification, Workplace Analytics and Enterprise Social Collaboration.

“I believe this evaluation is a reflection of the employee-focussed, digital-centric approach that we have taken to build and deliver the third generation of workplaces. Our focus has been to create smart, agile, scalable, and collaborative ecosystems, that enhance productivity and reshape the workplace experience,” said Kalyan Kumar, Corporate Vice President & CTO IT Services, HCL Technologies. “Our commitment has been to build right-sized infrastructure and support, empowering high-performance and dynamic workplaces.”

HCL offers digital workplace services through its SMART Workplace Model that has four cohesive pillars:

Smart IT – focuses on assessing and transforming the user experience at every touch point and interaction

Smart Machines – infuses self-detection and healing capabilities in workplace assets

Smart Users- leverages cognitive bots for contextual and omni-channel access & self-service

Smart Spaces – expand traditional workplace boundaries by leveraging the power of wearables and IoT.

HCL’s MWS strategy is to deliver enterprise-ready, consumer-like experiences. End users can access services anywhere through digital workplace technology that understands business context and is enabled through machine-user collaboration.

[1] Gartner, Magic Quadrant for Managed Workplace Services, North America, Daniel Barros, Mark Ray, 14 January 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a purpose.

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