In this exclusive interview, Sriram Kakarala of Scalefusion explains how enterprises are reimagining device, user, and access security in a hybrid-first world. He highlights the evolution of UEM into an identity and compliance-driven framework, Scalefusion’s product innovations like OneIdP and Veltar, and the growing role of AI, automation, and zero trust in modern endpoint management.
IT Voice- How are enterprises rethinking device and endpoint security in the hybrid/remote work era?
Sriram Kakarala- The workplace has permanently shifted beyond office walls and, in many cases, beyond borders. This distribution of employees has forced enterprises to move past traditional perimeter-based security models. Unified Endpoint Management (UEM) platforms, like Scalefusion, have played a key role by enabling secure BYOD adoption, allowing employees to work from personal devices without compromising organizational compliance.
That said, BYOD is not new. What’s different today is the heightened emphasis on layered security. UEM is no longer just about remotely managing devices; it’s about securing the access ecosystem as well. The focus has expanded from managing endpoints to understanding who is accessing them, under what conditions, and from where. Conditional access policies, behavioral insights, and identity-based access are becoming critical. After all, a secured device still poses a risk if the user behind it isn’t verified or if their behavior is anomalous.
This shift marks the evolution of UEM from pure device management to a broader security and access-centric model, something enterprises can no longer afford to ignore in a hybrid-first world.
IT Voice- What role does Unified Endpoint Management (UEM) play in enabling digital transformation strategies?
Sriram Kakarala- At its core, digital transformation is about how people, devices, and applications interact seamlessly and securely. UEM sits right at the center of this shift. It enables organizations to take the most fundamental element of digital transformation, the endpoint, and make it secure, compliant, and productive.
It’s no longer just about device oversight. UEM connects employees to applications, governs how and by whom the device is accessed, and ensures that user experiences stay consistent regardless of location, network, or device. That’s why UEM has moved from being an IT operations tool to being a critical enabler of business strategy. Without it, digital transformation remains fragmented; with it, enterprises can integrate modern work models and scale securely.
IT Voice- What are some of the latest product innovations or features Scalefusion has introduced to address enterprise needs?
Sriram Kakarala- The list can be long, but to lay it out clearly: we began with Scalefusion Endpoint Management, our core UEM solution. From there, we introduced OneIdP, built on UEM-driven zero trust principles. It secures user access based on pre-defined conditions, such as location, time of access, Wi-Fi network, or IP address, and extends into capabilities like conditional SSO. We moved from managing devices to also securing the people who use them.
But enterprises needed more. Managing devices and securing users was not enough, we had to close the loop with endpoint security and compliance. That’s where our third product, Veltar, comes in. Veltar brings in features like a Secure Web Gateway to ensure safe internet access without the risk of accidental exposure, endpoint DLP and automated one-click compliance across operating systems, making sure every device operates under a trusted baseline.
Together, these features and our products reflect our vision: enabling enterprises to manage, secure, and optimize the entire spectrum of devices, access, and security in one cohesive framework.
IT Voice- What are the biggest challenges CIOs/IT teams face in managing diverse devices and operating systems, and how is Scalefusion addressing them?
Sriram Kakarala- It usually starts with the diversity of devices: tablets, IoTs, desktops, rugged devices, smart TVs, and the many operating systems they run on: Windows, macOS, Android, iOS, Linux, Chrome. Add a globally distributed workforce across time zones, and IT suddenly becomes a 24×365 operation.
The bigger challenge today is that a secured device isn’t enough if user access isn’t secured. CIOs now need to know not just what device is in use, but who is using it, from where, and under what conditions. That’s expanded endpoint management into identity, access, and compliance.
Scalefusion addresses this by unifying it all, managing diverse devices with Endpoint Management, securing access with OneIdP, and ensuring compliance and safe browsing with Veltar. The goal is to cut through unnecessary complexity and give IT teams visibility across devices, users, and endpoints in one framework.
IT Voice- Can you share Scalefusion’s growth story—customer base, geographies, and market segments?
Sriram Kakarala- Scalefusion today serves over 10,000 customers across 124+ countries, with a 120+ partner network, spanning regions such as India, North America, Europe, APAC, and the Middle East & Africa. Our customer base is diverse, ranging from small and mid-sized businesses to large multinational enterprises, reflecting the adaptability of our platform across different scales and industries.
This breadth has been a key driver of our growth. Whether it’s a fast-growing startup modernizing its IT stack or a global conglomerate securing a complex device ecosystem, we stand on this belief: where there is a device, there is Scalefusion.
IT Voice- What is Scalefusion’s expansion strategy in India and globally?
Sriram Kakarala- Our expansion is anchored in building strong, geo-specific channel ecosystems. While inbound and outbound marketing continue to play a role, we see real growth coming from hyper-localized partner development, working with local players who understand regional business needs, compliance standards, and customer expectations.
To make this work, we’ve structured dedicated channel sales teams across geographies, enabling on-ground support, faster customer response, and deeper partner enablement. This approach allows us to scale consistently, while staying relevant to the nuances of each market.
In India, our home market, where digital adoption is accelerating rapidly, our focus is on strengthening partnerships that can help enterprises of all sizes embrace endpoint management and access solutions. Globally, the same strategy applies with a sharp emphasis on adapting to local market dynamics while keeping Scalefusion’s value proposition consistent worldwide.
IT Voice- How is Scalefusion targeting SMBs vs. large enterprises differently?
Sriram Kakarala- For SMBs, the focus is on simplicity and speed. These businesses often have lean IT teams and limited resources, so Scalefusion provides easy-to-deploy, out-of-the-box solutions that help them reduce configuration drift, manage devices, secure access, and enforce compliance without complex setups.
For large enterprises, the emphasis shifts to customization, integration, and scale. These organizations have diverse device ecosystems, complex regulatory requirements, and multiple geographies to support. Scalefusion works closely with enterprise IT teams to provide tailored deployments, advanced security features, and centralized reporting to keep complex, distributed operations secure and compliant.
IT Voice- How is AI/automation reshaping UEM solutions?
Sriram Kakarala- AI and automation are making UEM more proactive instead of reactive. From automating custom codes to run specific actions to anticipating risky devices or users by predicting their behavior, quarantining these devices and enforcing policies automatically, and providing actionable insights, AI allows IT and security teams to focus on strategic initiatives instead of constantly reacting to day-to-day device issues.
IT Voice- With rising concerns around data breaches and compliance, what role will UEM tools play in enterprise security?
Sriram Kakarala- Beyond devices and users, UEM serves as the backbone for enterprise resilience, embedding security and compliance into the way work gets done. It ensures organizations can operate confidently in a distributed, hybrid world while minimizing risk and maintaining trust.
IT Voice- What trends do you foresee in endpoint/device management over the next 2–3 years?
Sriram Kakarala- We expect endpoint management to become increasingly automation-driven and context-aware. Devices and users will be continuously monitored for risk patterns, with AI enabling predictive insights and automated remediation. Hybrid work will continue to push adoption of unified platforms that combine device management, access, and compliance into a seamless framework. In short, endpoint management will evolve from a reactive IT function to a proactive business enabler.
