Ericsson is expanding its Global Network Operations Centre in India by opening a fourth site in Kolkata, complementing the existing sites in Noida, Gurgaon and Bangalore. The new Global Network Operations Centre in Kolkata will help Ericsson meet growing customer demand and continue to attract and retain the best talent that India has to offer.
The Global Network Operations Centre in India provides managed services that help operators in 49 countries around the world reduce capital expenditure, improve network performance and promote end-user loyalty.
The managed services provided include service and resource fulfillment, proactive and reactive maintenance, alarm and network fault handling, restoration and repair of network faults, problem management and change management, customer problem management, helpdesks, network planning, design and optimisation, application development and support, and operations management.
Amitabh Ray, Managing Director of Ericsson India Global Services, says, “India’s large ICT talent pool and fast-growing economy makes it the ideal place to base a Global Network Operations Centre to serve Ericsson’s customers. Kolkata’s standing as a centre of commercial and educational excellence makes it a great location for Ericsson’s newest Global Network Operations Center site.”
Ericsson’s Global Service Centres – situated in China, India, Mexico and Romania – house Global Network Operations Centres that, in combination with local and regional centres, provide managed services for networks that serve 1 billion subscribers.
The Global Service Centres also develop competence to support regional service-delivery organisations in delivering professional services for the ICT sector in areas such as complex consulting, IT, systems integration, network rollout and customer support.