DIGICARE shifted its Kalina Service center to Andheri, Mumbai with a Bigger Space and Easy accessibility for all its customers. DIGICARE had planned to locate its RMA centers with close proximity to its customers, with primary objective of making its warranty support infrastructure more accessible to partners and customers.
Krishna Upadhyaya, Business Unit Head, DIGICARE., said, “We believe in servicing our customer’s needs in the quickest possible time. The availability of high class technical support center with latest debugging tools and other facilities such as BGA rework machines will certainly help bring delight to our customers and strengthen the sales efforts made by our distributor, dealers and resellers.”
Upadhyaya added, “In our constant endeavor to be reachable to our customers, wherever they are, we are expanding and adding service centers across the country. We always attempt to stay closer to our customers and to fulfill this objective; for this, we are adding service centers in the IT hubs of major cities.”
DIGICARE has evolved most efficient, skilled and professional state of service infrastructure. It has 18 Direct RMA/Service centers and 44 Service Partners across the country. All DIGICARE Centers are located in the main IT market of the town. DIGICARE Technical Assistance Centre (DTAC) supports international and domestic customer support on voice, emails and chat with a wide range of technology skills including level 1, 2, 3 troubleshooting in LAN Adapters, Switches, Routers, Broadband, Wireless Security, VoIP, Surveillance, Storage, 3G products etc. DIGICARE is providing service support to DIGILINK, DIGISOL, Intel, Asus, Kingston, MSI, Zotac, Strontium, Asrock and Jetway.