DELL| Quest Software has announced, it has signed a strategic three year managed services agreement with Espire Infolabs. Under this partnership, Espire Infolabs will provide OPEX (Operational expenditure-Operational excellence) based Application Performance Monitoring (APM) solutions to the customers in India and the APJ (Asia Pacific Japan) region using DELL| Quest Software’s Foglight® platform. This will enable organizations to lower the operational cost and improve compliance with application and end-user SLAs (Service level agreement insight).
Foglight® is the premier solution for application monitoring across multiple technologies (e.g. Java, .NET, virtual or physical servers, databases, networks, etc.) and capturing the experience of users interacting with those applications.
With the increasing complexity of platforms, networks and access, maintaining applications experience needs transition from reactive management to proactive engagement. Espire Infolabs has made considerable investments in DELL| Quest Software’s Foglight® technology and built a strong team of experts who are adept at providing implementation services and on-going support to customers on Foglight®. As part of this pact, Espire will build a services model around Foglight® to provide customers with managed services option to enable them to use Foglight® for their APM needs.
Anand Natarajan, Director Channels & Alliances, DELL| Quest Software said, “In the rapidly growing business environment, it has been a challenge for the CIOs to ensure business user productivity and availability of business critical applications. We view this agreement with Espire Infolabs as the cornerstone to our GTM (Go to Market) strategy for the APM market in the region. With this, customers will able to improve their user satisfaction and ensure the IT environment supports the needs of the organization in a pay per use model”.
Nitin Singhal, Chief Executive Officer, Espire Infolabs said, “This agreement aligns the strengths of both the companies. Partnering with DELL| Quest Software to support their flagship Foglight® Suite as part of our managed services is a strategic decision and will provide us an edge in the market. It is an important step to help customers improve their application availability & SLAs, reduce costs and create opportunities for application consolidation”.