Dell launched ProSupport Plus, a service plan that covers PCs and tablets and aims to use predictive monitoring to head off and resolve issues.The ProSupport Plus effort is based on Dell’s Support Assist technology, which is designed to cut user time on the phone with tech support. Dell has offered ProSupport Plus for data centers and now has extended that plan to end points.
ProSupport Plus is available in India across the entire portfolio of Dell commercial devices which includes the Dell Latitude notebooks including its Rugged range, OptiPlex desktops, Precision workstations, Vostro notebooks , desktops and Venue tablets.
According to Indrajit Belgundi, Director & General Manager – End User Computing, Dell India, “ProSupport Plus is a superior offering for our customers in India across small, medium and large businesses. We understand that our customers’ success should be not be hindered by downtime in technology use. ProSupport Plus as an intuitive solution, enables customers to spend less time on support and carry out efficient business daily. As the only complete support service combining priority access to expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution, ProSupport Plus is a winning proposition for our customers in India”
ProSupport Plus comes as an advanced version of the previously available ProSupport service, with additional benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated technical account manager and support history and contract reporting on a regular basis, rolled into one comprehensive package.
Through the introduction to SupportAssist, technology Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.