In this exclusive interview with Mr. Jaswinder Singh, Vice President – Channel Business (India) at Cybernetyx, he shares how AI, intelligent automation, and #PhysicalAI are transforming the AV industry into a smarter, experience-driven ecosystem. He also discusses the growing adoption of AI-powered collaboration solutions across education, enterprise, and government sectors, along with Cybernetyx’s vision for building India’s next-generation smart learning and hybrid collaboration environments.
IT Voice- Cybernetyx has been actively promoting the concept of “AI in AV.” How do you see AI fundamentally transforming the AV industry over the next few years?
Jaswinder Singh- AI will redefine the AV industry from being hardware-centric to becoming intelligence-driven. Traditionally, AV solutions focused on displays, conferencing systems, and collaboration tools. With AI, these systems are now becoming adaptive, predictive, and context-aware. Over the next few years, we will see AI-powered AV solutions enabling automated meeting management, intelligent content sharing, voice-driven collaboration, real-time analytics, multilingual communication, and personalized learning experiences. AI will also improve operational efficiency by reducing manual intervention and enabling smarter decision-making. At Cybernetyx, we believe “AI in AV” is not just an enhancement—it is the next evolution of collaboration and communication technology.
IT Voice- You often speak about #PhysicalAI and intelligent collaboration ecosystems. What does this vision mean for Indian enterprises and educational institutions?
Jaswinder Singh- PhysicalAI represents the convergence of AI with physical collaboration environments such as classrooms, boardrooms, command centers, and training spaces. For Indian enterprises and educational institutions, this means creating intelligent ecosystems where devices, software, and users interact seamlessly. Imagine classrooms that adapt to student engagement levels or meeting rooms that automatically optimize collaboration experiences. This vision helps organizations improve productivity, inclusivity, and knowledge sharing while also making technology more accessible and intuitive for users across different sectors.
IT Voice- Cybernetyx recently concluded the AI in AV Roadshow in Delhi. What were the biggest takeaways and partner responses from the event?
Jaswinder Singh- The Delhi Roadshow was an excellent platform to showcase how AI is shaping the future of AV and collaboration technologies. One of the biggest takeaways was the growing curiosity and readiness among partners and customers to adopt AI-powered solutions. Partners appreciated the practical demonstrations of AI-enabled interactive displays, smart collaboration tools, and intelligent automation capabilities. There was strong interest from education, enterprise, and government sectors, especially around hybrid collaboration, AI-enhanced learning, and smart workplace transformation. The response reinforced our confidence that the Indian market is rapidly embracing AI-led AV innovation.
IT Voice- How important are channel partners in accelerating the adoption of AI-powered AV and interactive display solutions across India?
Jaswinder Singh- Channel partners are absolutely critical to our growth strategy. India is a vast and diverse market, and partners play a key role in educating customers, delivering localized solutions, and providing post-sales support. AI-powered AV solutions require both technology understanding and solution-oriented consulting, which makes partner enablement extremely important. At Cybernetyx, we see our partners not just as resellers but as technology advisors and ecosystem builders who help drive digital transformation across industries.
IT Voice- Cybernetyx is focusing on Education, Enterprise, Government, and CSR verticals. Which segment is currently witnessing the fastest adoption of AI-driven AV solutions?
Jaswinder Singh- Currently, the education sector is witnessing the fastest adoption, especially with the rapid rise of smart classrooms, hybrid learning, and digital education initiatives. Educational institutions are increasingly investing in AI-enabled interactive displays and collaboration tools to improve engagement and learning outcomes. At the same time, enterprise adoption is also accelerating due to hybrid work models and the growing need for intelligent collaboration platforms. Government and CSR initiatives are also creating significant opportunities, particularly in digital inclusion and smart infrastructure projects.
IT Voice- With the rise of hybrid work and smart classrooms, what key capabilities are customers now expecting from modern AV solutions?
Jaswinder Singh- Customers today expect AV solutions to be intelligent, seamless, and user-friendly. Key expectations include AI-driven collaboration, wireless connectivity, cloud integration, remote accessibility, real-time content sharing, interactive engagement tools, multilingual support, advanced security, and analytics capabilities. In education, institutions want immersive and engaging learning experiences, while enterprises seek productivity-enhancing collaboration tools. Simplicity, scalability, and interoperability are becoming essential requirements across all sectors.
IT Voice- Cybernetyx combines Hardware + Software + AI into a unified ecosystem. How does this integrated approach differentiate the company in the market?
Jaswinder Singh- Our integrated ecosystem is one of our biggest differentiators. Instead of offering standalone hardware or software, Cybernetyx delivers a complete end-to-end solution where AI, software intelligence, and hardware work together seamlessly. This approach ensures better user experience, easier deployment, centralized management, and higher operational efficiency. Customers benefit from a unified platform that reduces complexity and provides a future-ready collaboration environment. It also allows us to continuously innovate and introduce new AI capabilities without requiring customers to overhaul their infrastructure.
IT Voice- How are Cybernetyx’s AI Interactive Displays and IFP panels helping organizations improve collaboration, engagement, and productivity?
Jaswinder Singh- Our AI Interactive Displays and IFP panels are designed to create more engaging and collaborative environments. They enable real-time annotation, wireless screen sharing, AI-assisted presentations, remote participation, and intelligent whiteboarding experiences. In classrooms, they help teachers deliver more interactive lessons and improve student participation. In enterprises, they enhance brainstorming, hybrid meetings, and decision-making processes. By simplifying collaboration and reducing friction in communication, these solutions significantly improve productivity and user engagement.
IT Voice- India is rapidly moving towards digital transformation. What opportunities do you see for AV and AI technologies in Tier-2 and Tier-3 markets?
Jaswinder Singh- Tier-2 and Tier-3 markets represent a massive growth opportunity for AI and AV technologies. These regions are increasingly investing in digital education, smart offices, skill development centers, and government digitization projects. With improving internet infrastructure and growing awareness, organizations in these markets are now looking for affordable, scalable, and easy-to-use smart collaboration solutions. We believe AI-powered AV technologies will play a key role in bridging the digital divide and enabling inclusive growth across India.
IT Voice- As Vice President – Channel Business (India), what is your strategy for strengthening Cybernetyx’s partner ecosystem in the coming years?
Beyond automation, the broader strategy would include:
Creating a stronger digital-first partner ecosystem with smarter tools, analytics, and faster support systems.
Enhancing partner profitability through structured programs, incentives, and solution-led opportunities.
Building deep technical and sales capabilities via continuous certification and enablement programs.
Expanding regional reach by empowering partners in Tier-2 and Tier-3 markets.
Improving collaboration transparency through real-time communication, deal tracking, and support visibility.
Encouraging long-term partner growth by helping them evolve from product resellers into solution consultants and managed service providers.
Our vision is to ensure that every partner associated with Cybernetyx feels empowered, informed, and capable of independently driving customer success. By combining AI-driven support, knowledge accessibility, and business enablement, we aim to build one of the most resilient and scalable channel ecosystems in the industry.
IT Voice- AI adoption often requires mindset shifts along with technology upgrades. What advice would you give to partners and businesses preparing for this transition?
IT Voice- What role will Agentic AI and intelligent automation play in the future of enterprise collaboration and smart learning environments?
Jaswinder Singh- Agentic AI will be transformative because it moves beyond assistance to autonomous decision-making and task execution. In enterprise collaboration, AI agents will automate workflows, schedule meetings, summarize discussions, generate insights, and proactively support teams. In education, intelligent automation can personalize learning experiences, monitor engagement, and assist educators with administrative tasks. The future will involve highly adaptive environments where AI continuously enhances productivity, efficiency, and user experiences without requiring constant human intervention.
IT Voice- Cybernetyx has a strong focus on innovation and R&D. Can you share some upcoming technology trends or product areas the company is investing in?
Jaswinder Singh- We are actively investing in AI-powered collaboration platforms, advanced interactive displays, intelligent classroom solutions, hybrid workspace technologies, and cloud-connected AV ecosystems. We are also exploring areas such as computer vision, voice intelligence, predictive analytics, immersive collaboration, and intelligent automation. Our focus is on creating scalable and future-ready solutions that address the evolving needs of education, enterprise, and government sectors.
IT Voice- How do you see India evolving as a global hub for AI-powered AV and smart collaboration technologies?
Jaswinder Singh- India has immense potential to become a global innovation hub for AI-powered AV technologies due to its strong IT ecosystem, growing startup culture, engineering talent, and rapid digital adoption. Government initiatives around Digital India, smart infrastructure, and AI innovation are further accelerating this transformation. Indian companies are increasingly developing solutions not just for domestic markets but also for global deployment. Over the next decade, India can emerge as a key centre for smart collaboration technologies and AI-driven digital experiences.
IT Voice- What message would you like to share with ITVoice readers, channel partners, and the broader technology community about the future of AI-led AV transformation?
Jaswinder Singh- The future of AV is intelligent, connected, and experience driven. AI is no longer optional—it is becoming central to how organizations collaborate, communicate, and learn. For channel partners and businesses, this is an incredible opportunity to lead digital transformation and create meaningful impact. At Cybernetyx, we are committed to building innovative ecosystems that empower people, enhance productivity, and drive inclusive growth. The journey toward AI-led AV transformation has only just begun, and the possibilities ahead are truly exciting. It is all about adapting new emerging technology at right time.
