To provide its customers with a seamless service experience, Canon India, India’s No. 1 Complete Digital Imaging Company today announced the expansion of its consumer and office imaging service facilities in Rajasthan which are opening up at two prime locations of the state, in Neemrana and Jaipur. The authorized service franchise in Jaipur is equipped with advanced technology and facilities to cater to a growing base of Canon camera consumers in the state.
As part of the aggressive growth plan, Canon has been strengthening its presence across India for addressing customer service requirements by providing international standard service. To further expand its foothold in India, the company intends to open more such service centres to provide better customer experience and after sales support of Canon consumers and office products for both walk-in and on-site customers.
The state-of-the-art Canon service centres reinforce the brand’s endeavor towards establishing a strong connect with customers and the launch of a 650 square feet service centre at Jai Singh Highway, Bani Park in Jaipur is a testimony to such a commitment. This 19th Service Centre is been set up through an authorized franchisee. Canon has seven own and 12 franchise centers spread across Delhi , Bangalore, Chennai , Kolkata, Cochin, Hyderabad, Indore, Pune, Ahmedabad, Bhubaneswar, Guwahati, Patna and Jaipur. Canon has established multiple centers to improve ‘Same Day Fix’ of repairs and increase ‘Turn around Time’. With this new center, the customer queries which took six days to get resolved, will now only take less than three days and the customer will get a complete solution for their query within this period. The three-day short duration of resolving a customer query, in turn will help increase Canon’s good-will amongst existing customers and open opportunity for tapping new customers.
Speaking on the occasion, Dr. Alok Bharadwaj, Executive Vice president, Canon India, said, “Interest in photography continues to be on a rise, digital SLR, lenses and high end digital compact camera continue to be our main drivers for growth. Proximity of service of international standard is vital for customers’ loyalty and at Canon, we are proud to announce the expansion of our service network in the state of Rajasthan, which is a significant step in meeting Canon’s plans of expanding its service network across India.
Photography industry in India is reconfiguring itself even in the non-metro cities. Canon has always believed in promoting photography as a creative indulgence that needs a uniquely differentiated experience. Looking at the tremendous midterm opportunities in the next 3 years in India, we are expanding our service footprint in the country.” he added.
Building upon the brand’s extensive offers and schemes with varied range of products, Canon has also introduced a special ‘Care Pack’ proposition for Indian customers. So a customer who opts for a ‘Canon Care Pack’ will be provided with an extended warranty on Canon products by paying a basic amount.
On another simultaneous event, Canon announced the opening of service depot & facility at Neemrana in Rajasthan for its enterprise customers. This newly opened Service Depot at Neemrana houses one of the latest technologies from Canon and is equipped with a complete range of medium/ fast moving spares and an entire range of consumables with critical spares for Canon MFDs. Spread over an area of 782 square foot, the Service Depot will be operational by September this year. Canon has also appointed a dedicated engineer at the Neemrana center to timely address customer complaints. This is the 7th service depot for office products which has been made operational by Canon in India after opening similar facilities at Mysore, Vishakhapatnam, Baddi, Kochi, Jhajjar, Devas etc.
Sharing his views on the launch of the cluster service facility for office products at Neemarana, Dr. Alok added, “The opening of this center aims to cater to the growing customer demand for office solutions from the Rajasthan market. The Neemrana is a growing hub for customers of . We are confident that this new plaster facility, Canon will deliver high quality and quick services to some of its large customer base in Rajasthan including YES BANK, Maruti Suzuki, Unitech and Cairn (Barmer) thereby catering to their needs in a timely manner. This is our new thrust in gaining competitive edge.