Altitude Software, a leader in unified customer interaction solutions announced today it has recently received two awards for contact center excellence in Brazil with Altitude uCI solutions implemented at São Paulo Subway Health Services and Folha de São Paulo newspaper.
The XIII ABT Association Award for Best Inbound Operation distinguished the positive impact on customer service achieved by the São Paulo Subway Health Services (Metrus) with the Altitude uCI customer interaction management solution. Metrus has more than 30.000 beneficiaries of its health and insurance services that benefited from faster and better service from its contact center. After implementing the Altitude solution Metrus registered major increases in first call resolution and in the demand for its services due to a positive perception of its customer service.
The Cliente SA Magazine Award for Best Practices in Customer Service Strategic Management distinguished the evolution of proactive customer service at Folha de São Paulo, the newspaper with largest circulation in Brazil. Folha de São Paulo has a daily readership of 300.000 and a contact center with over 150 agents. The adoption of Altitude uCI 8™ solution was an opportunity to improve operational performance and to simplify proactive customer service management. Folha de São Paulo now reports having improved customer service processes, increased productivity and maximized campaign results.
“We are honored to be regularly recognized by customers for our ongoing commitment to innovation and excellent service as a contact center solutions vendor” states Elaine Ferreira, Altitude Software Executive Vice-President for Latin America. “As a market leader, we strive to meet and exceed customer expectations and deliver maximum value in a wide range of business situations”.
Altitude Software has a great track record of industry recognition and has won awards for innovation and tangible results with customers in key markets worldwide. It delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership.