TVS Electronics (TVSE), a leading player offering integrated end-to-end electronic solutions, announced the launch of ‘TVSE aikya’, a comprehensive AI-OPS Infrastructure Managed Services (IMS) platform, aimed at helping enterprises modernize, secure, and scale their IT infrastructure. The IMS platform offers a holistic suite of services covering Workplace Services, Hybrid Cloud Management, Managed Network Services, Cyber Security Solutions, and Cross-Functional Support Services powered by an AI-driven operational framework, an automation-first strategy, and a strict Zero Defect Operations model. The platform is built ground up taking into consideration customer expectations on enterprise IT management and an operations-driven design approach.
TVSE is offering IT-Infra Managed Services (IMS) for mid to large enterprises, along with managing the end to-end IT lifecycle to ensure efficiency in total cost of ownership. It is enabled by an IMS Capability Centre in Chennai, which will act as the operational hub for IMS. At the heart of it is ‘TVSE aikya’ – which focuses on reliability, efficiency, and user experience. The platform enables seamless IT operations with several leading-edge technology features like Intelligent Monitoring & event management, Gen AI-enabled bots, omnichannel support for users, AI-enabled orchestrator with reusable workflows. TVSE has created tailored solutions specific to industries like Retail & Hospitality, Manufacturing, and BFSI
The Indian market for infrastructure managed services experienced significant growth. In 2024, the market reached an estimated INR 43,857.4 Crore. It is estimated to achieve a robust CAGR of 8.7% between 2025 and 2033 (according to IMARC Group). This growth will be driven by the increasing complexity of IT infrastructure and the need for businesses to optimize their IT environments through external expertise. TVSE, with its robust suite of IT infrastructure services, is poised to become the go-to technology partner for enterprises—providing Platform-driven managed services, measurable delivery excellence, and seamless operational integration aligned with next-gen business demands.
Mr. Ram Prebagar, Vice President & Business Unit Head at TVS Electronics “With TVSE Aikya, our AI- OPS IMS platform, TVS Electronics is redefining enterprise IT by seamlessly integrating nationwide service expertise, a robust infrastructure backbone, and automation-led intelligence.. This powerful combination empowers enterprises to scale securely, enhance operational agility, and achieve transformation at pace. In a digital era where resilience and responsiveness are critical, we enable businesses to align IT with strategic priorities while proactively managing risks and delivering superior user experiences. TVSE Aikya is built using open-source tools, eliminating licensing costs. TVSE provides customized IMS solutions, business-aligned metrics with real-time reporting and incident resolution to ensure minimal downtime of critical IT infrastructure.
He further added, “Our strength in manufacturing and electronic services is integral to our IMS proposition. We bring not just services but an industrial-grade backbone that enhances reliability, scalability, and security for enterprise IT operations. This unique combination of services and manufacturing depth gives TVSE a competitive edge in supporting clients’ infrastructure ambitions.”
TVSE’s capabilities are underpinned by its state-of-the-art Tumakuru manufacturing facility in Karnataka, along with a 150+ seater Integrated Call Management Center (ICMC) serving over 200,000 customers monthly across India. Its collaborations with leading Original Design Manufacturers (ODMs) from Italy, China, Taiwan, Korea, and Japan further strengthen its solutions portfolio.
Additionally, the company’s ‘No Store Left Behind’ initiative ensures retail clients benefit from comprehensive monitoring, proactive POS support, and same-day service in over 90% of India’s districts.
