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5 key takeaways on how the IT industry is shaping up the workplace culture- Ms. Ishika Madaan, Analyst – Brand & Marketing, Great Place To Work India

Ms. Ishika Madaan, Analyst – Brand & Marketing, Great Place To Work India

The IT and IT-BPM sector have been slated for growth as the 21st century is earmarked as information technology driven with India at the centre of global attraction. For a sector that picked pace much after Indian independence, IT has come a long way to become one of the most significant growth catalysts for the Indian economy contributing to the GDP and public welfare.IT and IT-BPM-based products have become indispensable for any flourishing and fast-moving business.

IT industry focused on building employee engagement

This has been a watershed year for the industry, thanks to its consistent focus on employee experience and customer-centricity. The IT & IT-BPM sector experienced a plethora of phenomena including great resignation, quiet quitting, and moonlighting.

Despite that, organizations in the IT & IT-BPM sector have time and again ensured that they create a High-Trust, High-Performance Culture™ leading to sustained growth even during the most dynamic times. This year, the Great Place To Work® research indicates that this sector has not only been able to sustain the growth in engagement scores over the last year but also has seen a steady increase.

Future focus areas in workplace culture are employee benefits, care, growth & autonomy

Empowering employees to take initiative has been the biggest challenge while ensuring a higher degree of workplace collaboration. Organizations have had to adjust to the new status quo of working in a hybrid model which has encouraged the leaders to adopt a more inclusive approach to decision-making. This trend is entrenched and accelerating, with the current space of workplace culture.

In a context where the boundaries of the physical workplace are becoming blurred, collaboration has gained more importance. When Leaders demonstrate care and respect, employees are likely to be more engaged and committed to the organization and their work. They provide a safe and healthy environment to work in and encourage work-life balance.

Leaders must show sincere interest in their workforce and form an authentic connection with their people

Employees value organizations and teams where they have opportunities to grow and develop. Leaders at Best Workplaces focus on the development of their team members and support them with resources to assist them with their professional progression.

Employees tend to work for Leaders who are setting people up for success and value their employees for who they are. Therefore, to thrive, Leaders must recognize the need for growth, equip their people with resources and give more responsibility.

Also, Burnout is not just a “millennial’s issue”.

The Great Place To Work research reveals that on average about 22% of employees in the IT sector are experiencing workplace burnout.

While the younger workforce is experiencing more burnout, intent to leave, lack of motivation, and trends of quiet quitting are the same across the workforce. It is important to recognize unhealthy patterns, beliefs, and habits that prevent employees from creating healthy work-life integration.

Leaders have focused on creating a fair and impartial workplace; however, more efforts are needed toward directly impacting areas of equity in pay and rewards.

Fairness continues to be an essential prerequisite for any organization. This is not something that has been identified now but leaders and organizations have always known that fairness forms the bedrock of the workplace in the IT & IT-BPM sector.

Organizations have also been able to ensure equity at the workplace, the perception around fairness is driven by how people perceive fairness in rewards and recognition and not the profit share. The Best Workplaces also focus on ensuring impartiality at work. Leaders ensure managers treat employees with impartiality and this helps to keep teams and individuals moving forward together.

 The IT sector is evolving into a very dynamic one with increased worldwide connectivity, collaboration, cooperation, and asynchronization of work. There is a need to attract, inspire and retain top talent as more and more companies adopt hybrid workspaces as the new norm.

Going forward, ensuring employee well-being, and reducing burnout risks will continue to be a top priority and an essential part of the entire working environment. Leaders in the IT sector must be proficient and sincere in meeting the workforce’s unmet demands.

Every year, more than 10,000 organizations from over 60 countries partner with Great Place To Work for assessment, benchmarking, and planning actions to strengthen their workplace culture.

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