To enable Communication Service Providers deliver Digital Services
Wipro Limited, a leading global information technology, consulting and business process services company, today announced a strategic partnership with Etiya, the leading Independent Software Vendor that provides services to transform the Communications and Digital Service Providers’ businesses.
The joint solution, offered by Etiya and Wipro, provides Communication Service Providers with capabilities which allow them to deliver digital services that addresses the requirements of the future market and customer expectations. The customer experience is focused around domains such as Sales and Marketing, Omni Channel Access, Social Listening and Analysis & B2B Extensions.
The functional coverage provided is across Offer Design, Order Capture & Order to Bill, with multichannel interactions integrated with a set of library of use cases that enables transformation into Digital Space, seamless. The Omni-channel Commercial Solution enables Communication Service Providers (CSP) receive a Unified Experience at every touch point. Etiya-Telaura suite integrated with Wipro RAPIDs platform will enable CSPs to transform to DSPs (Digital Service Providers) there by providing digital experience to its subscribers. The benefits seen are around Social listening, Multi-channel Marketing, Social/Customer information analysis and Sales and Billing catalog synchronization from a Digital Service Providers perspective.
“This partnership brings together Wipro’s in-depth knowledge of Communication Service Providers (CSPs) and the best of Etiya’s product capabilities and will help in facilitating the delivery of the complete Business and Operations Support Systems to customers as well as help in exploring new market opportunities. The joint product solution will also focus on enabling better business agility and operational flexibility with minimal impact on the Communication Service Provider’s business operations,” said Anil K Jain, Sr. Vice President, Communications, Wipro Limited.
“Etiya’s alignment to Wipro is a strategic corporate growth strategy which has been validated by strong market wins and interests. Together, our combined products and expertise, provides differential business and operational performance to Digital Service Providers (DSPs) and CSPs,” said Chun-Ling Woon, CEO of Etiya (International).
Etiya’s Telaura Suite offers a completely integrated application which can be made available on-cloud or on-premise. It simplifies the Communication Service Provider’s product and service offerings providing a platform for CSPs to migrate into the DSP space.