With the increasing use of smart phones, mobile internet and new technologies, the customer is evolving at a fast pace. To provide this customer a rich experience and more convenience, Vodafone India, one of India’s leading telecommunications service providers has introduced the new Global Design Store at 8/1A, Sir William Jones Sarani, Camac Street, Kolkata – 700071. This is the 9th such Global Design Store in Kolkata Circle.
Warm, customer-friendly design, vibrant colours, easy navigation and enthusiastic customer service executives will welcome customers when they walk into Vodafone’s Global Design Store.
Speaking on this new retail initiative, Anand Sahai, Business Head – Kolkata & Bengal, Vodafone India said, “The consumer has always been at the heart of everything we do. Vodafone is at the forefront to introduce innovative concepts, products and services that enrich the lives of our customers.
Hence, keeping in mind the trend of increasing smart phone penetration and mobile internet usage, we have taken an innovative approach in retail design. The Global Design Store with an easy & simple design, welcoming and engaging staff will provide a one-stop shop experience platform for our customers.”
Customers at Vodafone Global Design Stores are offered an array of services through specially-designated zones such as 3G Zone to discover and experience mobile internet; Vodafone Red Zone: a first-of-its-kind all-in-one post-paid service; Self Service Kiosk: a 24×7 facility for bill payment and recharge service; Vodafone Red Box: to enable customers to transfer content from an existing handset to a new age smart-phone for free; and M-Pesa Zone: a unique mobile money transfer service.
An exclusive offering by Vodafone, M-Pesa caters to unbanked sections by simply bringing the bank to their handsets. With M-pesa, Vodafone subscribers can send and receive money in a hassle-free manner. Besides money transfers, they can avail of DTH recharges and make utility bill payments along with various cash-back offers.
Vodafone Global Design Stores are in line with Vodafone’s ‘Retail of Tomorrow’ initiative to deliver an unmatched retail experience to customers. As the name suggests, Vodafone Global Design Stores have a standard design format globally. Thus, from Kent in UK to Kolkata, customers enjoy a similar enriching experience.
Already having the country’s largest exclusive retail footprint with 9800 stores across India, Vodafone has been consistently expanding its reach to cover more and more towns in both urban and rural region of Bihar and Jharkhand. Presently, Vodafone has 26 Vodafone stores and 141 Vodafone Mini Stores in the Kolkata Circle.
Over and above its retail presence, catering to the needs of the net-savvy and evolved customers, Vodafone is driving digital simplicity by offering easy-to-use mobility solutions on its new, responsive website www.vodafone.in. Vodafone’s pre-paid and post-paid customers can now access their accounts, manage mobile usage, pay bills, add or remove packs / services and recharge for themselves or others in just 30 seconds! Additionally, Vodafone also offers customers an opportunity to connect with the brand through a robust customer service call centre platform, the simple and convenient My Vodafone Mobile App and Vodafone Live Chat.