Unisys Corporation, a leading provider of IT managed services, today announced that Gartner, Inc. has positioned Unisys in the “Leaders” quadrant in the 2015 Gartner Magic Quadrant for End-User Outsourcing Services, North America. This is the third consecutive year in which Unisys has been positioned as a Leader in this report.
Unisys has three ISO certified centers in India delivering End User Services via 1,500 employees, who manage nearly 50 percent of all end point devices and 30 percent of all servers supported globally by Unisys.
The Gartner Magic Quadrant report evaluates service providers on ability to execute and completeness of vision for end-user outsourcing services. As the report states, “Gartner’s scope of end-user outsourcing (EUO) services spans clients’ day-to-day management and operations of the desktop, service desk and mobility.”*
According to the report, “Leaders deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions. The Leaders quadrant indicates the direction of the maturing EUO service market. However, changes in the delivery model capabilities will continue to drive change in the market. Eight service providers have emerged as Leaders in this Magic Quadrant.”
“We believe that innovation and reliability in delivering end-user services are the keys to our positioning as a Leader in this prestigious report,” said Neil Gissler, senior vice president, Services, Unisys. “We are committed to continually expanding and refining personalized, analytics-based services that help organizations reduce service incidents and achieve improved end-user productivity and higher satisfaction at lower cost.”
As a premier provider of end-user services, Unisys operates a global network of client service and support centers that are certified to ISO standards for service management, service quality and information security. Unisys service professionals use a globally integrated service delivery platform that implements best practices from the established Information Technology Infrastructure Library (ITIL®) frameworks. That standards-based network enables Unisys to provide clients with globally consistent service and support.