few weeks after introducing its disguised phone numbers technology, taxi-haling app Uber has upgraded the Help function for all riders. The in-app SOS button, which was introduced in February, has been replaced by an all new Help function. A more convenient way for riders to trigger a real-time safety emergency alert to Uber and the local authorities in the rare event of an emergency or incident during an Uber trip.
On initiating the safety emergency alert function, riders will have the option to connect with the local police via a phone call. Instant alerts with complete rider, driver and trip information are sent to the local police authorities in cities that have deployed our SOS alert solution.
Also, Uber’s Incident Response Team that is on standby 24×7 so our response agents can monitor the trip in real-time, provide instant phone support and relay critical trip information to the police. An automated text message is sent to pre-selected emergency contacts with detailed trip status; allowing them to monitor the trip in real-time via GPS.
Deval Delivala, India safety lead, Uber said, “This latest upgrade is another important step in our endeavor to provide riders with the most accountable form of transportation in cities across India. Uber’s technology brings unprecedented traceability powered by real-time GPS tracking on all rides, mandatory two-way rating system, and 24×7 rider support that ensures recourse. We’re also excited to extend our tech solutions to local law enforcement in our efforts to ensure safety before, during and after the ride.”