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Trio Of Small And Medium Businesses Across India Tap IBM Cloud For Improved Collaboration And Customer Service

Several small and medium businesses (SMBs) across India have adopted IBM Cloud to transform their IT, enhance File photo shows a worker behind a logo at the IBM stand on the CeBIT computer fair in Hanoverorganizational collaboration, and provide better services to customers. SEL Group, Polytech Instruments and Strategic Decisions Group (SDG) will use IBM Connections Cloud, enabling them to significantly reduce operational costs and improve productivity.

IBM Connections Cloud is a set of cloud-delivered online technologies that combine social networking and online collaboration, messaging, and web conference tools. The cost-effective social network platform enables organizations deepen customer relationships, increase effectiveness, optimize workforces and reduce IT costs and complexity. Using these collaborative tools, employees will be able to provide a better experience and superior support by being able to tap into internal experts, information and resources.

Each of the aforementioned companies have facilities across India and abroad and each turned to Connections Cloud to develop better collaboration and integration among employees and between business groups.

“As SMBs grow and expand their businesses, better organizational integration and collaboration become a crucial success factor. The move to IBM Connections Cloud has allowed us to harness the power of social, mobile and cloud and generate real business value through greater workforce productivity, deeper customer engagement and improved operations. It has strongly integrated our operations across various locations,” said Z.S. Chaudhari, President, Information Technology at SEL Group.

SEL Group is a leading textile conglomerate with expertise in areas like spinning and knitting, processing of yarns and fabric, and readymade garments. They adopted IBM Connections Cloud for increased collaboration between their sales and technical teams. With features like file sharing and instant messaging available on IBM Connections Cloud, the company has been able to streamline operations.

A reputed supplier of scientific and laboratory instruments Polytech Instruments Pvt. Ltd. expanded their business across multiple cities, including Bangalore, Delhi and Kolkata. They chose IBM Connections Cloud for its instant collaboration feature and ease of use on mobile which has helped their employees who travel frequently within India and overseas to expand this partner footprint.

Strategic Decisions Group (SDG) is a strategic management consulting group that helps global businesses enhance the quality of their decision making. One of their pivotal products is a service offering – Decision Quality (DQ), a practical and systematic methodology that improves strategic decisions and the ability to gauge their value potential immediately. SDG uses IBM Connections Cloud to effectively collaborate internally across teams and various departments to reduce their response time to clients.

“Enterprises, small or large, are harnessing the benefits of cloud computing. They face challenges around reliability, standards, security, and control in truly extending the use of cloud beyond IT. IBM Connections Cloud provides easy-to-access integrated email, social business capabilities and third-party applications along with its enterprise grade security and control. This will help these SMBs to overcome the challenge of optimizing workforce with minimal IT spend, with client delight in mind, “said Gaurav Sharma, Director, Social Solutions, Smarter Workforce & Internet of Things, IBM India / SA

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