SER a “Strong Performer” among ECM vendors

SER is recognized in independent ECM – Transactional ContentServices and ECM – Business Content Services reports
The SER Group announces today that Forrester Research has named it a “Strong Performer” in its Waves for ECM Transactional Content Services* and ECM Business Content Services**. SER is the only vendor of German origin listed in Forrester’s two internationally renowned ECM Waves. In both reports, Forrester writes that “SER Group has a strong footprint in Europe with a growing presence globally.”

Forrester published two ECM Waves that cover the full scope of enterprise content management solutions. Besides a comprehensive vendor survey and product demonstration, customers also reported on their satisfaction levels for various criteria. The Doxis4 iECM suite received the highest possible score in the criteria of scalability, integration and interoperability in both Forrester Waves. In the category “Current Offering”, Doxis4 received the fifth-highest scores in both Waves.

“I believe that the listing in these two Forrester Waves™, in combination with our positioning in the Gartner Magic Quadrant for ECM, demonstrate that our Doxis4 iECM suite is one of the top ECM solutions in terms of technology and application,” says Morad Rhlid, Managing Director of SER Solutions International.

Forrester Wave™: ECM – Transactional Content Services
Transactional Content Services focus on high-volume customer-centric processes. Comprehensive processes such as accounts payable and customer claims are key. Core capabilities consist of multichannel capture, e-forms, and business process management (BPM). In this Wave, Forrester states that the “Doxis4 platform provide a solid set of foundational library and process services and can scale to meet the needs of clients with several billion managed documents.” SER offers high-performing services for handling content, processes and cases with uniform metadata management on one unified technological platform. Moreover, the report notes that “application data archiving is a core capability, with integrations to enterprise applications such as SAP.” Also, the report notes that “customers report high satisfaction levels with search and BPM.”

Forrester Wave™: ECM – Business Content Services
Doxis4 is also a strong performer in the Forrester Wave™ for ECM – Business Content Services, noted for delivering “content, process, and case management services in a unified approach, with solid collaboration, file sharing, and project-based team sites.” This Forrester Wave™ includes criteria such as document management, workflow and/or document routing, eDiscovery and investigations, file sync and share, collaboration, and support for team or project sites. “All of these specifications are incorporated into the Doxis4 iRoom, a state-of-the-art collaboration solution with virtual project rooms,” summarizes Rhlid. According to the report, “customers report relatively high satisfaction with metadata, search, and document management capabilities.”

“I believe that Forrester recognizes our future-oriented developments,” Rhlid comments, “and this is a decisive asset for both SER and our customers.”

Additional information about the Forrester Waves™
The Forrester Waves™ for enterprise content management provide an overview of the most significant vendors and systems in the market. Both Waves analyze fundamental ECM functionalities and services, user acceptance, strategy, and market presence.

Both Waves base on the same foundational repository services such as version and access controls, life-cycle management, metadata, and search. In our view, new key components such as analytics, mobile app toolkits, flexible interface design tools, and APIs and services are becoming more important.

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