Established in the year 2013, MyOperator is a call management system in the cloud, which helps SMBs and bigger enterprises, manage their calls without any hardware or software installation. Based out of Delhi, the core strength of the company lies in its robust technology architecture that makes it an easy to use product. Ever since its inception, it has focused on making MyOperator a more usable product that works to the benefit of businesses.
Founded by two brothers Ankit and Pratik Jain, the idea was inspired by the fact that 80% of business communication happens over phone calls and every call missed is a lost business. With the resolve to assist businesses to not lose out on any such opportunities, this virtual operator called MyOperator was introduced to handle their calls.
Its easily operated and uncomplicated procedure, enable the users to set up accounts in 30 seconds on cloud and makes it very easy for businesses to adapt to such technological solutions. The call management system for businesses is built over cloud technology on a subscription model. These subscription packages are available for all businesses ranging from startups or budding businesses to enterprises. The packages start from Rs.1500 a month to Rs. 5000 a month. It also has a free mobile app which allows them to track and record all their business calls creating a callers’ database which can then be used for remarketing.
It is a cutting-edge mobile app that assists in keeping all business contacts in one place, which can be accessed anytime, anywhere. Some of the key benefits of the app are that it helps in increasing database, allowing team tracking and unified access. It also supports users with intuitive follow ups which makes it a digital CRM for calls.
The company has evolved tremendously with the last fiscal year witnessing a growth in the team size by 50% and in the number of customers by 300%. At present, MyOperator is working with a few international customers as a pilot project.
India has 6 million SMEs and MyOperator aims at providing each one of them separate business identification contact numbers with IVR and call management solutions. This would help the businesses grow and make their lives easier. It also plans to start operating at a global level.
The Indian business community is yet to realize the impact such technology management tools can have on their businesses and MyOperator intends to tap this community. It aims at motivating them to embrace this technology and understand the importance of professionally customized IVR, business call tracking and creating a treasury of user data base which can be used for marketing and business promotion.