Intelenet® Global Services, a leading business process service provider today announced that it has been recognized at the CIO 100 awards for a robotics project implemented for one of its clients. The award, part of CIO 100’s special category of awards recognizes the contribution of CIOs to a particular domain in which they have made a significant contribution.
Intelenet’s recognition at the awards, lends credence to the capability and efficiency of the in house team that has developed this tool which has seen the client accrue immense benefits. To elucidate more on the Robotic Process Automation solution, it is focused at automating various manual processes which can support live agents with intelligent data/reports for effective decision making. The project resulted in employee increasing by almost 30% per query. It also saw a 100% increase in email template accuracy.
“We are honored to receive this award. At Intelenet® we aim to help our clients achieve their strategic goals by delivering the best in class technology solutions so they can enhance their processes and add value to the end customer experience.” said Bhupesh Tambe, Director Information Technology at Intelenet® Global Services. “This recognition is a testament to the efforts of our business technology team which is consistently working in tandem with our business leadership to drive innovation and maintain a gold standard when it comes to offering services and solutions to our clients. Effective IT transition management has helped our organization maximize the value of IT investment”