India’s leading B2B e-commerce company, Industry buying announces that it has selected Ozonetel as a cloud telephony service partner to maximize the workflow and accelerate its business growth.
In the past one year, Industry buying has emerged as one of the largest B2B e-commerce platform in the country. The company has more than 5000 sellers, 75000 registered businesses, over 150 enterprise customers transacting through its platform and the growing business required a reliable telephony partner to automate and manage the entire workflow.
Mr. Rahul Gupta, Co-founder Industrybuying said, “With Ozonetel’s cutting edge technology, we are able to automate the entire telephony process. Integration of such technology has reduced the overall operations cost and we are able to provide seamless experience to our end customers. We intend to make this association into a long term relationship and further enhance the backend process as per our requirements”.
Ozonetel helps businesses to manage their calls without any hardware or software installation. The services allows its customers to use their multichannel modes of communication – be it voice, email, social media, SMS, chat, all on one platform.
Mr. CSN Murthy, CEO and Founder Ozonetel said, “Cloud telephony has become an integral part of businesses and integrating such technology greatly minimizes the operational cost and maximizes the productivity of the sales and support executives. We are pleased to offer cloud telephony services to Industrybuying and join them in their growth story. “
As per the agreement, Industrybuying will be using a range of services, which entails multi-channel Cloud Contact Center with ACD & Dialers, MissedCall, Conference, Promotional SMS and APIs.
Industrybuying is a leading Business e-commerce platform, selling a wide range of business and industrial products to SMEs as well as large businesses. It has over 5000 registered sellers and more than 75,000 registered businesses – SMEs and large corporate, procuring online from Industrybuying.
Industrybuying.com offers over 1.5 million products across 45+ categories ranging from Safety and Security, Electrical and Lighting, Power and Solar, MRO supplies and many more categories.