Railways has introduced a pilot project to help passengers from any inconvenience, however, the service in beginning is only available to passengers boarding trains at originating stations.
We have started a passenger-friendly service under which SMS messages would be sent to passengers informing about train cancellation in case the train in which they have booked their tickets for is cancelled due to unavoidable circumstances, a senior Railway Ministry official said.
Currently, the SMS messages are being sent to those passengers who are boarding at originating station. The service will be extended to cover en route station also at a later stage.
According to the service, the SMS will be sent to passengers’ mobile numbers entered by them in reservation slips while buying tickets from PRS counters or while purchasing online e-tickets.
The cancellation information would be sent in advance to the passengers for their convenience so that it may help them plan alternative arrangement in time.
To avail this facility, passengers are advised to invariably mention their mobile numbers on the reservation slips.
The software for this service has been developed by Centre for Railway Information Systems (CRIS), the information technological wing of the railways.