Report recognizes Xerox as the only vendor evaluated with a business unit solely dedicated to managed workflow services market
Xerox has been recognized as a leader in the IDC MarketScape: Central and Eastern Europe, the Middle East, and Africa (CEMA) Managed Workflow Services 2015 Hardcopy Vendor Assessment. This new report focuses on the Managed Workflow Service (MWS) market in CEMA, part of Xerox’s Developing Market Operations, which the analyst firm defines as a set of services that automate and optimize vertical and horizontal document-intensive workflows and business processes.
Xerox’s offerings help its customers avoid document management bottlenecks and inefficiencies. Additionally, new releases of Xerox Digital Alternatives and Xerox DocuShare personal productivity solutions improve office efficiency by automating document processing. This alleviates employees of the time-consuming, manual processes like sharing, annotating, storing and securing documents and data.
“The adoption of managed workflow services and BPO technologies is accelerating in the CEMA region, and has wide-reaching benefits to enterprise organizations, far beyond reducing print and saving money,” said Mike Feldman, president, Large Enterprise Operations, Xerox, “From automating process-laden workflows to improving employee productivity to boosting document and data security, our solutions can also help businesses save time, meet sustainability goals and enhance the customer experience.”
Highlights from the report include references to Xerox’s strengths, such as:
Providing the full spectrum of services from managed print services to workflow automation to BPO, and the ability to grow cross-industry solutions portfolio through development, acquisition and collaboration with BPO organization and software partners.
Leveraging a large customer base, as well as technology and partnerships, to migrate customers to higher levels of print and document management maturity, including workflow automation.
A well-defined, structured partner program and training and certification programs that improve skills, ensure consistency and simplify interaction for multiregional and global accounts.