IT company HP has announced a new service for its customers. The new service offers hardware and software resolution within 24 hours of complaint registered on its consumer range of Notebooks including HP Pavilion, HP Envy, HP 15 and HP Stream.
HP has introduced this unique service that will ensure that the issues are resolved on priority and the productivity is not affected. The service can be availed in 65 cities across India including Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Pune and Ahmedabad.
With the next business day resolution service, consumers can register their complaints with HP call-centre and a service engineer will address the issues at customer site.
HP’s next business day resolution service will offer resolution on the issues without any extra charges, covered under the terms and conditions of device during purchase made by consumer.
“Today computing devices have become an integral part of consumers’ lifestyle and the maintenance and upkeep of the device is equally important. With our next business day resolution service, we will address the client issues immediately and diminish the operational hassles.” said Ketan Patel, director, computing Cctegory, HP PPS India.
Ketan Patel, director, Computing Category, HP PPS India said in the official announcement, “We have always provided best-in-class after sales support to our customers and the n business day Resolution offer is our next step towards fulfilling our promise to customers.”