HCL Infosystems’Reboot Mode
HCL Infosystems has been on a downward swing for a number of years and is now taking steps to revive itself.
According to HCL’s managing director, Mr Premkumar Seshadri, who took charge in January, the company’s step for revival focuses around making a strong business pipeline, automating operations and by appointing leaders for key business operations. Over his first interview with media as HCL’s MD, he stated that HCL has devised its strategy over four business units namely, the products business (comprising of enterprise and distribution), services, learning and system integration.
He said “One of the things that we should have done but didn’t was to put adequate leadership bandwidth.” Over the past couple of months, HCL Infosystems has taken on board a new chief financial officer, chief personal officer, new head of strategy and marketing and a chief information officer.
The next step is to utilise the leadership bandwidth to tap into the market. The MD pointed out that the last step towards reviving the company is to make more investments in automation which include areas like work force and remote resolution. He also added that at present HCL’s industry average with regards to remote resolution is 60 per cent. It was sub-10 per cent and now it is close to the industry average.
Hence, there has been about 20-time improvement in a span of less than nine months.