The telecom regulator of the country said the compensation will be limited to three dropped calls in a day.
Under this new policy, a telecom operator have to send a message (SMS or USSD) to the calling customer within four hours of the occurrence of call drop, TRAI said. The message should have the details of amount credited in customer’s account.
However, for post paid users, the details of the credit should be provided in the next month’s bill.
TRAI is hoping that to some extent, the new step taken would provide relief to the customers from the problem of call drops. It will compel service providers to improve quality of their services.
As a measure of precaution, TRAI will keep a close watch on the implementation of the mandate. It will also monitor the measures taken by service providers to minimise the problem of dropped calls. After six months, the government authority may undertake a review to access the improvement.
It is pertinent to mention here that the menace of call drop has increased in recent time with the matter gaining attention in media.
The corrective scheme will be effective from January 1, 2016.