One of the vendors with the longest standing position in the Leader’s Quadrant
systems, software and services, today announced it has reached one full decade as a Leader in Gartner Magic Quadrant for Corporate Telephony with the most recent report.
The 2015 Gartner Magic Quadrant for Corporate Telephony report notes that the “market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standards-based software. While most telephony solutions shipping today are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP.”
Avaya has fully embraced these trends by offering telephony as both a fully virtualized solution for customer-preferred servers and in an appliance model on commodity servers optimized for Avaya. In terms of end points, Avaya uniquely offers TDM and IP enabled end-points for H.323 and SIP as well as a comprehensive client for Windows, Android and iOS devices.
When it comes to purchasing new or upgrading systems, Gartner recommends that “decision criteria for corporate telephony platforms should focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and softphone functionality, and the ability to integrate with enterprise IT applications while delivering toll-grade voice quality.”
Avaya’s standards-based (SIP) telephony software delivers high quality voice capabilities that can be seamlessly extended to and accessed from desktop phones, softphones and mobile devices. Avaya Aura® Communication Manager, the company’s flagship telephony and unified communications technology for enterprises, supports some of the world’s largest contact centers, global businesses, and highly critical emergency communications operations.
With the acquisition of Esna earlier this year, Avaya now enables workers to access communications from inside browser-based applications such as Salesforce, Google for Work, Microsoft 365 and others, eliminating the need for them to move in and out of different applications and thus streamlining work streams and display screens. Avaya Engagement Development Platform enables developers to use a simple tool to tightly integrate communications into business processes and contextual data to further streamline workflows and increase productivity.