Avaya, a global leader in business communications software, systems and services, announced today it has appointed Vishal Agrawal as Managing Director, India and SAARC. Agrawal will focus on aligning Avaya more closely with India’s digital transformation initiative, and on continuing to drive the company’s ‘customer-first’ solution innovation ethos and outcome-based approach.
With more than 10 years’ experience at Avaya, Agrawal has played a critical role in the company’s development in India, scaling the India Services Operations, setting up the operations leadership team, and driving revenue growth. He has specialized in developing offshore delivery centers from scratch, while building high-performing globally integrated teams. With this background, Agrawal has been picked by Avaya to further drive the company’s customer-centric culture in India, while continuing to build the ecosystem of partners and solution providers that bring innovative approaches to help enterprises of all sizes address disruptive technology trends.
Agrawal has recently launched Avaya’s cloud strategy in India to help accelerate the country’s digital transformation and “Make in India” initiatives by delivering business communication solutions and networking in an as-a-service model.
“As a leader, Vishal builds customer-focused, services-led teams that deliver on our customers most urgent business needs – he understands what it takes to drive success. By putting our customers first, addressing their challenges, and delivering solutions tailored for them to achieve measurable and meaningful results, Vishal will accelerate our business growth, and help us our customers reach new milestones and climb to greater heights.”
– Nidal Abou-Ltaif, President, Europe, Middle East, Africa, and Asia-Pacific, Avaya