CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service At its Relate global conference, Zendesk announced the world’s most complete service solution for the AI era. With support volumes projected to increase five-fold over the next few years, companies need a system that continuously learns and improves as the volume of interactions increases. To help businesses deliver exceptional service, Zendesk is launching autonomous AI agents, workflow automation,